Privacy Notice

Introduction

At Flourish Direct Marketing Ltd (Flourish), we are committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our clients, as well as each visitor who uses our website.

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Flourish Direct Marketing Limited is a Private Limited Company incorporated in England and Wales (Company number 04974325).

Contact details for Flourish

Flourish Direct Marketing Ltd
Grove House
Pembroke Grove
Bristol
BS8 3DA

By phone +44 (0)117 317 7620 or you can message us via our website www.flourishworld.co.uk/contact-us

If you have questions regarding your information or its use, please contact our Data Protection Manager by email: enquiries@flourishworld.co.uk or by phone: +44 (0)117 317 7620

How We Collect Your Personal Information

Generally, we collect your information when you decide to interact with us. This could include communicating with us online, or over the phone or in person or it could be where you engage in business with us. We also look at how visitors use our website, so that we can offer the best possible user experience.

We collect information in a number of ways that are listed below:

  1. When you purchase one of our services or engage in any other form of business with us.
  2. Contact us by phone, email or via our website.
  3. Approach us with a business proposition.
  4. Apply for employment at our organisation
  5. Visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.flourishworld.co.uk Flourish’s web server automatically records your public internet protocol (‘IP’) address and also generates a log file.

The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this for example, may limit the level of personalisation we offer e.g. you may not get to hear about new services that might interest you.

The type of information we collect depends on where and when it is gathered:

Information we obtain directly from you:

When you engage in business with us, or contact us online, by post or phone we need to collect information from you in order to provide the service you are requesting.

We may collect:

  • Name
  • Email address
  • Contact phone number(s)
  • Office address(s)

If you are a student we may also collect:

  • Name of college/university
  • Area of college/university
  • Course name
  • Course faculty
  • Course level
  • Course end date

When visiting our website we may collect the following information:

  • Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
  • Cookies: for further information about Cookies and how Flourish uses them, please read our Cookie Policy

Information we obtain independently from you:

Your information may be shared with us by independent organisations, for example client organisations that Flourish has worked with. These independent organisations will only do so when it is required to complete a contract and/or when you have indicated your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.

Third-Party Organisations

We may combine information you have given to us with this additional information available from external sources. This will only be done when you give permission to the relevant third-party organisations to share the data they hold on you, or if the data is already publicly available.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Information available publicly

We may include information found in places such as Companies House and information that has been published in articles/ newspapers.

Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand our customers’ needs better, inform you of events or updates you’ve asked for or contact you if we need to obtain or provide additional information (e.g. service changes).

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you:

  • Internal record keeping
  • Deliver services
  • Process payments. Please note that Flourish only stores the bank account and sort code details required to make and receive payments from customer organisations.

Where we have your consent:

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Where we have justifiable reason (including legal obligation and legitimate interest):

  • Learn about your interests and preferences so that we can contact you with information that is relevant to you.
  • Help us target our marketing communications and adverts so that they’re more relevant to you.

How We Handle Your Information and Other Organisations

Flourish will never share, sell, rent or trade your personal information to any third parties for marketing purposes.

Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for Flourish enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We may share your details with:

  • Service providers who work on behalf of Flourish for the performance of any contract we enter into with them or you, for example payment processing, printers and mailing houses, database services, website hosting or email delivery.
  • Where required to do so (for example, if required to do so by a court order), or when requested by the police or a regulatory or government authority investigating illegal activities.

Flourish is not responsible for the privacy notices and practices of other websites even if accessed using links from www.flourishworld.co.uk and recommends that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

How We Protect Your Data

Flourish is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.

As part of the services offered to you through Flourish website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to send an email are located in a country outside of the EEA. If Flourish transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

Flourish may transfer your data to the USA to organisations such as Facebook or Google. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if applying for a job at Flourish, we will typically keep your data for up to one year from the date of your last application whereas if you have purchased services from Flourish we may hold your details for up to 10 years. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

Job applicants, current and former employees

When you apply to work for us we will use your personal information to process your application. We may disclose your information to a third party in order to obtain a reference or obtain a “disclosure” from the Criminal Records Bureau. We will not do this without informing you beforehand unless the disclosure is required by law.

Information about unsuccessful candidates may be held for 6 months after the recruitment campaign has been completed, after which it will be destroyed or deleted.

We compile files for all of our employees and these files contain information relating to your employment. This file will be kept secure and will only be used for purposes directly related to your employment. When you leave our employment the file will be retained in accordance with our Document Retention Policy.

Your Choices

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

You can amend your personal details and email contact preferences at any time by phoning, emailing, or writing using our contact details below.

Every email marketing communication that we send will include details on how to or unsubscribe from future communications.

If you would like to see what information we hold about you, you can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to enquiries@flourishworld.co.uk

At any time you have the right to ask Flourish to amend or stop how it uses your personal information including for marketing purposes. You can do this by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: enquiries@flourishworld.co.uk
By phone: +44 (0)117 317 7620
By post: Flourish, Grove House, Pembroke Grove, Bristol, BS8 3DA

Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 22 March 2018. It may be updated to take into account changes at Flourish or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page – please check back from time to time.

Further information on data protection regulations and laws can be found here: https://ico.org.uk/for-the-public

Policy updated on 22 March 2018